There are several articles on the internet about problem clients. You’ve probably read a few of them, I’ve even wrote one. Yet, when was the last time that we bothered to think that maybe we as designers and developers; assisted a client in going from “Problem Client” into “Client from Hell”? So instead of throwing fuel on the fire, lets look at some ways to improve client interaction.
Engage With the Client.
Engaging with the client means being personable. That doesn’t mean you have to go to his son’s baseball games but show a genuine interest in what they have to say. Actively listen to the client and make small talk when not talking about the project. Your goal in this part of the game is become the client’s personal freelancer. You want to be his freelancer. You want the client to feel as if you care about them and hopefully you really do. Unless you are a robot.
